Support

We answer learners, trainers, and organizations on everything about the platform.

Official channel

support@tadrib.aqeeli.com

Working days Sunday–Thursday. First response within one business day; payment and certificate issues are prioritized.

Before you write

Payment issues: include the order number from your invoice.
Certificate issues: include the certificate serial (AG-…).
Password resets are self-service via "Forgot password?" on the login page.
Data-privacy requests (access/correction/deletion) are handled under our Privacy Policy.